Refund and Returns Policy for Start Plant Diet

At Start Plant Diet, we are committed to providing high-quality plant-based products that align with your dietary needs. We want you to be completely satisfied with your purchase. However, if you’re not fully satisfied, we’ve outlined our refund and return process below.

1. Returns

• Eligibility for Returns: Our return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

• Return Conditions: To be eligible for a return, the product must be unused, unopened, and in the original packaging. Due to health and safety regulations, perishable items such as plant-based food products, supplements, and meal kits cannot be returned unless they are defective.

• Return Process: To initiate a return, please contact our customer support team at [your email] with your order number and the reason for the return. Our team will guide you through the process.

2. Refunds

• Eligibility for Refunds: If your returned item meets the above return conditions, we will process a refund to the original payment method.

• Refund Processing Time: After receiving your returned item, we will notify you of the status of your refund. Refunds are typically processed within 5-7 business days, but please allow up to 14 business days for the funds to reflect in your account.

• Partial Refunds: If the item is returned in a used or damaged condition, we may issue a partial refund, depending on the extent of the condition.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will either issue a full refund or send you a replacement at no additional cost. We may require photographic evidence of the damage or defect to process the return.

4. Non-Refundable Items

Certain items are non-refundable, including:

• Opened or used perishable goods

• Custom or personalized plant-based products

• Gift cards or promotional items

5. Exchanges

At this time, we do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the item you wish to receive.

6. Shipping Costs

• Return Shipping: The customer is responsible for return shipping costs unless the product is defective or damaged.

• Original Shipping Fees: Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your total refund amount.

7. How to Contact Us

If you have any questions about our return and refund policy, or if you wish to start a return or exchange, please reach out to us at:

• Email: support@startplantdiet.com